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Today's increasingly competitive and fiscally constrained business environment is fostering the need to cut costs and justify expenditures. Usability engineering is not yet universally accepted, nor is it yet an integrated aspect of software engineering, and would-be usability champions need more help than ever to win the funding necessary to introduce and promote usability engineering techniques.
Cost-Justifying Usability is the first book to address pragmatically and in detail the question of how usability engineering professionals and their managers can cost-justify their proposals and efforts. The book offers specific techniques for quantifying costs and benefits, making a convincing and successful business case for investment in usability engineering.
This book comprises a thorough and well-integrated collection of chapters written by experienced and prominent usability experts. Taken together, these chapters provide readers with:
An overall framework for cost-justifying usability engineering programs that can be applied to any context
An examination of the unique factors and issues in cost-justifying usability efforts for three very different types of organizations: vendor companies, international development organizations, and contractor companies
Case studies of successful cost-justification efforts
A look at some special issues regarding cost-justification of usability, including"discount"usability engineering techniques, success factors for introducing usability engineering into development organizations, specialized tools for usability cost-justification, and a look to the future of usability engineering
Practical and effective insight for human factors professionals, interface designers, software development managers, and human factors educators
- Sales Rank: #3893692 in Books
- Published on: 1994-05-16
- Original language: English
- Number of items: 1
- Dimensions: .85" h x 6.22" w x 9.32" l,
- Binding: Hardcover
- 334 pages
Review
"Real practical advice on real practical methods and problems aboutnds and the frequent references to practical experience ring true. Both current and aspiring practitioners will find valuable material. Strong editing or team writing has produced a coherent book rather than a collection of papers; there is some lively debate between chapters, and little unjustified repetition."
--ERGONOMICS ABSTRACTS
From the Back Cover
Today's increasingly competitive and fiscally constrained business environment is fostering the need to cut costs and justify expenditures. Usability engineering is not yet universally accepted, nor is it yet an integrated aspect of software engineering, and would-be usability champions need more help than ever to win the funding necessary to introduce and promote usability engineering techniques.
Cost-Justifying Usability is the first book to address pragmatically and in detail the question of how usability engineering professionals and their managers can cost-justify their proposals and efforts. The book offers specific techniques for quantifying costs and benefits, making a convincing and successful business case for investment in usability engineering.
About the Author
Randolph G. Bias is an associate professor in the University of Texas at Austin School of Information. With a Ph.D. in cognitive psychology from The University of Texas at Austin, Bias spent two decades in industry as a human factors professional, addressing software usability for AT&T Bell Labs, IBM, and then BMC Software where he founded and managed the usability department.
Dr. Deborah J. Mayhew is owner and principal of Deborah J. Mayhew & Associates, a consulting firm based in Massachusetts, offering courses and consulting on all aspects of Usability Engineering and user interface design. Clients include American Airlines, AT&T, Ford,Harvard Univeristy, and NASA. Dr. Mayhew received her Ph.D. in Experimental Cognitive Psychology from Tufts University. She is the author of Principles and Guidelines in Software User Interface Design (Prentice Hall), a coeditor of Cost-Justifying Usability (Academic Press), and a contributor to Human Factors and Web Development.
Most helpful customer reviews
39 of 39 people found the following review helpful.
Resource for defining the costs of poorly designed systems.
By A Customer
If you are looking for help with quantifying the cost of bad interface design and/or how poorly designed application costs the company money, then this is the book for you.
This book is practical and right on target for helping IT groups and customers understand the importance of systems that allow work to be completed efficiently. The authors do a great job quantifying the cost of poorly design, unusable system.
If you have ever tried to demonstrate to an IT group that it is more costly not to change the system, then this book will give you the strategy for showing how investing in system changes actually costs less in the short term, than in the long term.
End users will cheer anyone who applies the information in this book to the applications they use.
5 of 6 people found the following review helpful.
you need it
By Christina Wodtke
Bite the bullet, buy the book. in these days of cut budgets, you must be able to justify your worth. There are formulas in this book that anyone designing software or digital products can use-- not just usability geeks. IA's, designers, GUI kids... time to learn the math.
0 of 0 people found the following review helpful.
The Bible of Usability ROI
By Amazon Customer
Everyone involved in usability needs a highlighted, or bookmarked iwth post-it notes, copy of this book. Its always powerful to back up how important usability is to others who are unfamiliar with its power, be it your team or a client, and this book shows you how to do figure out the return of investment with dollars, something everyone understands. Overall, it gets the point across by showing readers how to do it for themselves with formulas that are not all that difficult at all, and where to pull numbers from to calculate the ROI.
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